Frequently Asked Questions

Everything you need to know about shopping with popeyestoronto.

What is the standard shipping time for orders within Canada?

We offer expedited shipping across Canada. Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.

Can I return or exchange an item if it doesn't fit?

Yes, we offer a 30-day return and exchange policy. Items must be unworn, unwashed, and have the original tags attached to be eligible for a full refund.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our charts to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping outside of Toronto?

While we are based in Toronto, we ship worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country.

How can I track my order status?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.